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The Curtain Call is Open! Auto Body Shop Motorists Rights |
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Our customers are our 'Stars' ...
and our Best Critics!
and our Best Critics!
'The Body Shop to the 'Stars'
Hollywood, North Hollywood and Temecula, California US
'Serving Hollywood's
Top Movie Stars for over 20 years!'
Top Movie Stars for over 20 years!'
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California Department of
Insurance Code of Regulations
information
Important excerpts from the Calif. Code
of Automobile Insurance Regulations
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Network Auto Body wants you to
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Network Auto Body Centers
Collision Centers
Locations
in California
NAB Hollywood Body Shop
Hollywood
The Heart of Hollywood
6421 Selma Avenue
Hollywood CA 90028
323.465.6447
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for Hollywood MAP |
North Hollywood Shop
North Hollywood
7300 Radford Ave
North Hollywood, CA 91605
818-308-8169
*NEW!
Universal City Location
4245 Lankershim Blvd
Universal City, CA 91608
Cell: 323-327-6365
818-308-8169
| Click for Universal City MAP |
*NEW!
Warning about the new AB1200 bill just passed.
Be careful on
Insurance company steering.
Automobile Motorists Rights
For Years Network Auto Body has been helping insured motorists with their vehicles and we have been informing automobile owners that 'You Have the Right to Take Your Car to the Body Shop of Your Choice'. Here are some very valuable additional tips and information for you.
 Honesty, Integrity and Craftsmanship is CAA's Moto and it's Network Auto Body's Moto too! A written estimate for repair work. A detailed invoice of work done and parts supplied. Return of replaced parts, if requested at the time a work order is placed. Questions concerning the above information should be directed to the manager of the repair facility. Do I have the right to take my car to the shop of my choice? Yes - You may select the repair facility of your choice Should my insurance company be notified before repairs? Yes - your insurance policy generally states that, if requested, you must file a sworn proof of loss, exhibit the damaged property, and submit to examination under oath. Do I need to contact more than one shop for an estimate? No - Generally, one estimate from the shop of your choice is required, unless your insurance policy specifies otherwise. California State law requires you be given a written estimate before starting repairs. Am I responsible for the cost of repairs? Yes - You are usually responsible to the repair facility for payment of repairs unless your insurance policy specifies otherwise. Ordinarily, if you are insured, your insurance policy states that the insurance company will pay you for the loss, less any applicable deductables or depreciation. Any arrangements for payments by your insurance company are your responsibility. Is the repair facility responsible for the repairs performed on my car? Yes - The Automobile Repair Act of 1971 requires all repair dealers to be registered with the State of California and to post a sign. This Act [Section 9884.7(1)(g)] states that the Department of Consumer Affairs may invalidate the registration of the repair dealer for a number of causes, including: making any statement written or oral which is untrue or misleading; causing a customer to sign any work order which is untrue or misleading; failing or refusing to give to a customer a copy of any document requiring hia or her signature, as soon as the customer signs such document; any other conduct which constitutes fraud; any willful departure from or disregard of accepted trade standards for good and workman like repair. If I am having diffculties with my insurance company, do I have recourse? Yes - First consult with your insurance agent or broker. Then, if your problems still have not been resolved, consult with the Department of Insurance, State of California, at their office in Sacramento, San Francisco, Los Angeles, or San Diego, or telephone their toll free line: 1-800-927-4357 If my insurance company does not agree with the amount of loss, do I have recourse other than the State of California Department of Insurance? Yes - Your insurance policy may provide that, when the insured and insurer fail to agree on the amount of loss, both parties are entitled to arbitration. Can an Insurer require, direct, suggest or recommend that your automobile be repaired at a specific shop? No - Unless the referral is expressly requested by you; or you have been informed in writing of the right to select the repair facility; and the insurer that elects to repair a vehicle directs, suggests or recommends that a specific repair shop be used, shall cause the damaged vehicle to be restored to its condition prior to the loss at no additional cost to you other than as stated in the policy or as otherwise allowed by law. Can my insurer require me to use non-original equipment manufacturer (non-OEM) replacement crash parts for the repair of my car? No - No insurer shall require the use of non-OEM replacement crash parts in the repair of an automobile unless: The parts are at least equal to the original equipment manufacturer parts in terms of quality, safety, fit and performance; and Insurers specifying the use fo non-OEM replacement crash parts shall pay the cost of any modifications to the parts which may become neccessary to effect the repair; and Insurers specifying the use of non-OEM replacement crash parts warrant that all such parts are of like kind, quality, safety, fit and performance as OEM replacement crash parts. |
* Important Consumer Information! Network Auto Body now offers a continuing ongoing Resource Center for all of the latest news and updates important to Motorists. Check out our Information Center |
"Who Should be the Customer" -
You or your Insurance Company?
It seems there is considerable confusion over the matter of Consumer Rights and 'Consumer Best Interest' regarding how and where you can or should take your car for Auto Body Repairs.
You need to know that you have the right to take your car to the body shop of your choice and in 'Your' best interest, you should probably consider doing this for the following reasons:
1 If your insurance company refers or directs you to one of their body shops that is on one of their programs, normally referred to as a DRP or Direct Repair Program, then
Your insurance company is the Customer!
2 When You choose the body shop then:
You are the Customer!
Now, which position would you
rather be in?
One where your insurance company has an arrangement with various body shops to keep repair costs down by limiting various costs, possibly cut corners, and where the body shop's main concern is trying to please the insurance company to keep their business and stay on their program?
Or...
One where You are the Customer and the body shop looks after your best interest and answers to you putting you in the position of overseeing the repair decisions?
Network feels that the answer should really be simple:
The Consumer should be the customer
Cutting corners, using cheap parts and other various monetary saving means can lead to incomplete and sometimes inferior repairs. This could be costly when selling or trading in your vehicle at a later time.
If you have any questions or concerns, give us a call or email us.
At Network we're here to help, and remember, at Network Auto Body, 'The Body Shop to the Stars'..."You're not just our client,
You're our Star!"
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One of Network Auto Body Inc's Favorite Reviews From Yelp.com
- 5 Star Review from Yelp6/15/2009
A 'Personalized' Customer Review
Mark N Phoebe G.. - Los Angeles, CA
"This is a long overdue compliment. I wasn't quite sure as to how the procedure works with the insurance company and the adjuster and everything, it was more than overwhelming, but since day one Anthony was more than kind and helpful with everything, filling me in with every bit of detailed information and walking me through the whole process step by step. When i went to the shop Ralph was able to give me helpful advice and was more than understanding of my situation and was willing to help me repair my car as much as possible regardless" - Read Full Review>
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Consumer Reviews and Testimonials!
Watch and Read over 30 Consumer
Reviews about Network Auto Body from
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